On this page:
To add new orders to the system, there are 3 ways:
- Create an order
- Import an order
- Import orders with an eCommerce platform
Create an order #
(2 ways)
-1. from the orders tab in the menu
– 2. You can also directly create from products page by marking the products from the product list and add them to an order
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1. To create a new order from the orders page:
Go to menu ->orders -> click the blue button and choose type ”simple” to create a new order
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35173839864/original/FwC5aNwc-ccyceeN25ax7rteGKJPABnfsA.png?w=1200&ssl=1)
2. To create an order directly from the products page
In Menu -> Products and Select products from the product list. After click ‘add to an order‘.
It will show you the selected products, select quantity and press ‘ADD‘.
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35173841081/original/bgskaKcw8qjFYEFhOPRpi_LmCrG3xYC7Xg.png?w=1200&ssl=1)
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Filling in the fields
Fill in all fields with the required information and save the order->
Primary information ->
1. Phone
2. Name
3. Email
Address ->
1. Postal code
2. Location
3. Address – Street, Block, Entrance, Apartment
Transportation details ->
1. Sender
2. Shipping carrier
3. Shipping rate of the carrier
4. Pick up point – Select the office where you want the order to arrive (only if you don’t have a home address)
5. Price (automatically generated)
6. Delivery price (automatically generated)
7. Delivery date (optional)
8. Delivery time (from-to) (optional)
9. Comment (optional)
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35173908561/original/v6l3OrC6WjSxiGDZBuckFu5RlobiojvbwA.png?resize=684%2C282&ssl=1)
Once you have filled in the form, click the “Save” button->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35173908902/original/k97amHhyRLTPxhhqJUIzAjLzwTJAqFwDFQ.png?w=1200&ssl=1)
2. Import orders with file
It is really easy to import orders to the system. To add them go to Menu -> Orders -> Orders
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465921/original/3qNovuWSEzzKGZpP95n6L5AB6r2U8V5eHg.png?w=1200&ssl=1)
You will see two options on the screen:
- File
- Ecommerce Platform
You need to select the first option -> “File”
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465918/original/3hPIu2gwlN-mwh0wLxd88-TXFPw9DEyeMg.png?w=1200&ssl=1)
– Press ”Get example” to download a table for order info, save it and then press ”pick file” to import the table. ->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465917/original/WM-Sil0tGURF-twx00snbsy-6XItBLY8AA.png?resize=663%2C187&ssl=1)
- Open the downloaded table and fill in the fields. You are also able to edit them after the file has been picked ->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465920/original/dgtJDOk4pw7vFW98grCLgUHRfrUswfEonA.png?w=1200&ssl=1)
1. ExtID – external order ID. It is very important to note here that the order ID and the product ID must match.
2. Name – the name of the recipient.
3. Phone – the recipient’s phone number.
4. Email – The recipient’s email address.
5. Warehouse – Warehouse identification number.
6. Shop – the identification number of the store.
7. paymentState – payment status
8. postcode – postal code.
9. Locality – Settlement
10. Street– street
11. House – house number or street.
12. sender – sender ID number
13. rate – ID rate
14. servicePoint – Pickup ID
15. offer – product identifier
16. name – The name of the product.
17. price – Price
18. count – Number
*Important Note
- The first line should always be in English.
- The second line is the order information.
- The third line is product information.
Please note that the external ID of the product and the order must always match.
An example of a table for importing orders.
Import the saved file from ”pick file” button
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465915/original/a0Vvi9X8PCofHOv0aDYL7Si_RVRp92I_cw.png?w=1200&ssl=1)
You can edit some fields when file is imported by double clicking in the field you want to edit ->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142465919/original/hyaUsmHADYC5ZcjvoA6aiCsOFsml9wcT3g.png?w=1200&ssl=1)
Then you need to click the “Save All” button.
3. Import orders with an eCommerce platform #
When orders are imported with an eCommerce platform we enter the order by its external ID ( Id of the order in the marketplace ).
When you go to Menu -> Orders and press the Import button
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142467211/original/xSonp2hD7aDQBKfV6oGDeMBMzVtxQV8JTw.png?w=1200&ssl=1)
Then choose ‘Ecommerce Platform‘ ->
A new panel will pop up, fill in the fields. The external ID is the ID of the order in the marketplace.
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142467204/original/dJm8o3I5edLDwqPlmmvBxvWUd_7U6BVyxg.png?w=1200&ssl=1)
When the import is successful, a green pop up will show and the imported order will open ->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35142467208/original/blo1aAAhgo-HrE7_qC_VwVkWu-yJlWdK5g.png?resize=690%2C197&ssl=1)