When orders are imported with an eCommerce platform, we enter the order by its external ID ( Id of the order in the marketplace ).
When you go to Menu -> Orders and press the Import button
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Then choose ‘E-commerce Platform‘ ->
![](https://i0.wp.com/oawms.com/wp-content/uploads/2022/10/image-14.png?resize=372%2C203&ssl=1)
A new panel will pop up, and fill in the fields. The external ID is the ID of the order in the marketplace.
*NOTE:
– If there is an extId it will create an order, if not then it will do an ‘order import request’.
– You can import single order or initiate orders load from the source.
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When the import is successful, a green pop-up will show and the imported order will open ->
![](https://i0.wp.com/s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35135111779/original/B5wZL1jLqrlQqla3oNjCX5NQVVvajFPQhg.png?resize=634%2C181&ssl=1)