- 1. Do I need to enter my payment details to start my Free Trial?
- 2. How long are your contracts?
- 3. Are Subscriptions automatically renewed?
- 4. Do you offer any discounted plans?
- 5. Do I need to buy any hardware?
- 6. Can I do the OrderAdmin Platform setup myself?
- 7. What If I need a guided setup and customization?
- 8. How much does the additional setup cost?
- 9. Do you offer a dedicated account manager?
- 10. Can I cancel my account at any time?
1. Do I need to enter my payment details to start my Free Trial? #
No. You can sign up and use Orderadmin for 14 days without entering your payment details. Your Free trial begins when you first sign up, not when you start working on your warehouse.
2. How long are your contracts? #
We offer month to month contract and 12 months (annual) contract paid upfront.
3. Are Subscriptions automatically renewed? #
Yes. All paid plan automatically renews.
Note! The free trial does not renew. If you’re on a Free trial and you haven’t chosen a pricing plan yet, then you don’t need to take any action to cancel your account, it will happen automatically. You won’t be charged for anything when your Free trial expires.
4. Do you offer any discounted plans? #
Absolutely! We offer a 10% discount on an annual subscription when it is paid upfront.
5. Do I need to buy any hardware? #
To work with the Orderadmin Platform you will need a desktop to use the Pro interface of the Platform and a mobile smartphone to use Orderadmin App. Also, you might need a barcode scanner. You can get suggestions from our Support center for cheap and reliable models if it’s needed.
6. Can I do the OrderAdmin Platform setup myself? #
Absolutely! Moreover, the Orderadmin setup made yourself is preferable. It is easy, just follow the documentation.
7. What If I need a guided setup and customization? #
The Platform setup is easy enough. You can do it yourself by following the documentation.
But If you need a guided setup or customization, you can contact support via support@oawms.com and purchase the Services. We will disclose the duration and cost of the Services Fees before you purchase the Services and will confirm the duration and the cost of the Services by invoicing you or via email following your purchase.
8. How much does the additional setup cost? #
If you need the additional or/and on-site setup and training, please, make a request for it via email at support@oawms.com.
We charge for the Services: on-site setup: $1,800 / day + travel expenses; additional setup call: $150 / call with adequate timeframe. Timeframe for additional setup depends on your needs.
9. Do you offer a dedicated account manager? #
Yes. You can request a dedicated account manager via email at support@oawms.com. It is the payable service. Note! The dedicated account manager Service is included only in the 3PL Fulfillment plan.
10. Can I cancel my account at any time? #
If you decide to cancel your Subscription you must provide us with notice thirty (30) days in advance. Note! Subscription charges are non-refundable. For more information, see the Orderadmin Terms of Service.
