Customer experience The most frequently cited risks associated with online shopping include financial risk, product risk, convenience, and non-delivery risk. Lack of payment alternatives as well as lack of shipping alternative during online purchases would customer lead to back out of purchase. While the e-commerce company know this they continue to work with it.…
Retailers have anticipated consumers’ needs in these areas by offering a variety of innovations such as buy online, pick up in store and two-day shipping. These options can contribute to brand loyalty, as 93 percent say they are more likely to choose to shop at a specific retailer based on convenience. 81% of respondents worldwide…
There is a reason for returns! Having developed a better understanding of the most common reasons for returns, also about your target customer and their preferences, you really can work on developing a good return policy for reduce a damage for your business. The most difficult is when the customer simply changed their mind about…